As part of our commitment to IT support and customer service, OITS announced improvements to our IT Help Desk system to simplify ticket submission, routing, tracking and management.
This will start with the replacement of the Remedy ticketing system with a new system called ServiceNow.
On Friday, May 4, 2018 at 4:30 P.M., the IT Help Desk will stop accepting IT incident tickets in the Remedy Requester Console. After this time, users who attempt to access the Remedy Requester Console at csdpmt1.k12.hi.us will be redirected to ServiceNow.
On Monday, May 7, 2018 at 7:45 A.M., the IT Help Desk will start accepting IT incident tickets and service requests in ServiceNow. Note: you may still call in tickets.
All networking requests should be submitted via the Service Now console by the school's technology coordinator. You can refer to memo dated May 2, 2018 regarding the Remedy replacement for more information. Below is link to a Service Now Getting Started Guide.
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