No Network/Internet
Symptoms: A client device is able to authenticate to the WiFi network as indicated by the device's WiFi connection icon, but is not able to get to the internet. Other devices maybe able to connect to the internet.
Troubleshooting Procedures:
1. Verify that the WAP is operating (blue or green solid
light) and is connected to the correct jack (typically labeled WAP).
If you believe the WAP is malfunctioning refer to the WAP troubleshooting guide.
2. Insure the device is connected to the nearest WAP by cycling the Wifi radio or computer on and off. Check if the device can connect to the internet. If it cannot connect proceed to the next step.
If you believe the WAP is malfunctioning refer to the WAP troubleshooting guide.
2. Insure the device is connected to the nearest WAP by cycling the Wifi radio or computer on and off. Check if the device can connect to the internet. If it cannot connect proceed to the next step.
3. Verify that the
client device is getting an ip address.
- If the client device can authenticate to the network but cannot get an address please notify me: providing WAP information, client information, the total number of wireless devices on campus and troubleshooting steps attempted.
- If the client device can authenticate to the network and can get an ip address please notify me: providing WAP information, client information, the total number of wireless devices on campus and troubleshooting steps attempted.
- Note: YouTube blocked on the student network.
Slow Network - WiFi
Symptoms: Client devices are able to connect to the WiFi network as indicated by the connection icon, but experience a slow network.
Symptoms: Client devices are able to connect to the WiFi network as indicated by the connection icon, but experience a slow network.
Troubleshooting Procedures:
1. Determine if the slow network is localized to the wireless
network or is the wired network also experiencing latency. If both the wired and wireless network is
slow refer to the page regarding network performance issues.
2. Check a variety of applications and sites and determine if
the issue is with a particular site or does the issue affect connection to a
number of sites or applications. If the
issue is with a particular site or application please contact the appropriate
help desk.
3. Run an internet speed test and document the results. Keep in mind the wireless network will be
slower than the wired network. Download
speeds above 10 mb/s should be adequate for the internet.
4. Determine the location of the slow WiFi network. Is it localized in a particular room,
building, or is it school wide?
5. Insure all WAPs are functioning in close proximity to the
area that has the issue. If a WAP is not
working devices at that location may connect to an adjacent WAP,
oversubscribing it.
6. Insure there are no more than 30 client devices connecting
to a particular WAP. If there are over
30 devices you may need to either move devices to a less congested area or purchase
more WAPs. Note: SBAC is bandwidth intensive as user login to the test. You may want to stagger the login if you
experience issues.
Network Speed Test
Network Speed Test
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