Remedy Service Management Replacement

As part of our commitment to IT support and customer service, OITS announced improvements to our IT Help Desk system to simplify ticket submission, routing, tracking and management. 

This will start with the replacement of the Remedy ticketing system with a new system called ServiceNow.

On Friday, May 4, 2018 at 4:30 P.M., the IT Help Desk will stop accepting IT incident tickets in the Remedy Requester Console. After this time, users who attempt to access the Remedy Requester Console at csdpmt1.k12.hi.us will be redirected to ServiceNow.

On Monday, May 7, 2018 at 7:45 A.M., the IT Help Desk will start accepting IT incident tickets and service requests in ServiceNow.  Note: you may still call in tickets.

All networking requests should be submitted via the Service Now console by the school's technology coordinator.  You can refer to memo dated May 2, 2018 regarding the Remedy replacement for more information.  Below is link to a Service Now Getting Started Guide.

Service Now Getting Started Guide

PCATT

Below is a message from the Pacific Center for Advanced Technology Training,  announcing the details for this year's symposium.

Aloha!

Registration for the 16th Annual PCATT IT Symposium "Cultivating Global Tech in the Classroom" is now Live! Join us on May 31st for a comprehensive one-day event that includes sessions across the following tracks:

A+/Network+/Security+

Data Analytics

Computer Science

Emerging Technology

We are pleased to announce that Todd Nacapuy will deliver the Keynote Address. Mr. Nacapuy is the Chief Innovation Officer for the State of Hawaii, and an active member of his community. PCATT is powered by our commitment to innovative training solutions, and we are inspired by those who are passionate about advanced technology.

Click the Register Now! button, or visit www.pcatt.org/itsymposium. The passphrase to enter the site is it$-18

Questions? Please email Farah at farah@hawaii.edu or Wayne atwaynel@hawaii.edu

We look forward to seeing you at IT Symposium!